Shipping policy

Shipment Processing and Timelines

Orders are processed and shipped from California or Florida, Monday-Friday only, excluding holidays. Once processed, you will receive an email confirmation regarding your shipping details. 

Processing Time: 1-3 business days.

Standard Shipping Transit Time: 1-7 business days. Shipping timelines are estimated and are not guaranteed. Times will vary depending on shipment origin and final destination.

DV2s, Dragonfly, and Nemesis are shipped from our California shipping distributor. All patches, accessories, and pouches are shipped from our Florida office. You will receive separate shipping confirmation and tracking numbers.  

Lost Shipments

If you feel that your shipment is lost in transit, please email support@nexussportsmed.com with your tracking number or order number. A replacement shipment will be sent after 14 days of inactivity from its last scan.

Premature Delivery Notification
Occasionally, carriers will prematurely mark a package as delivered and it will show up a few days later. If it has not shown up within three (3) days of delivery confirmation, please contact us, so we may sort it out with the carrier.

Return to Sender

Customers are responsible for ensuring that the shipping address provided at checkout is accurate and complete.

If you notice an error in your shipping address before your order has shipped, please contact us immediately at support@nexussportsmed.com. We will make every effort to update the address before the shipment is processed.

If a package is returned to Nexus Sports Medicine because of an incorrect or incomplete shipping address provided by the customer, the customer will be responsible for any additional shipping charges required to resend the order.

If the package is returned due to an error on our part or the shipping carrier, the customer will not be responsible for any additional shipping charges.