Shipping policy

Shipment Processing and Timelines

Orders are processed and shipped from California or Florida, Monday-Friday only, excluding holidays. Once processed, you will receive an email confirmation regarding your shipping details. 

Processing Time: 1-3 business days.

Standard Shipping Transit Time: 1-7 business days.

Times will vary depending on shipment origin and final destination.

DV2s, Fireflies, and Nemesis are shipped from our California shipping distributor. All patches, accessories, and pouches are shipped from our Florida office. You will receive separate shipping confirmation and tracking numbers.  

Lost Shipments

If you feel that your shipment is lost in transit, please email support@nexussportsmed.com with your tracking number or order number. A replacement shipment will be sent after 14 days of inactivity from its last scan.

Premature Delivery Notification
Occasionally, carriers will prematurely mark a package as delivered and it will show up a few days later. If it has not shown up within three (3) days of delivery confirmation, please contact us, so we may sort it out with the carrier.