To request a quote, please email sales@nexussportsmed.com with the following information:

• NAME:
• SHIPPING ADDRESS:
• BILLINING ADDRESS:
• ITEMS YOU WISH TO PURCHASE (NAME/COLOR/QUANTITY):

If you are tax exempt, please include a copy of your tax-exempt certificate in your email.

We accept orders for return or exchange within 30 days from the date of purchase. Proof of purchase is required.

Your items must meet the following criteria:

1.   Items must be in new and unused condition.
2.   Items must not be washed.
3.   Items must be odorless.
4.   Items must have all original tags attached and intact.
5.   Items marked as “Final Sale”, are not eligible for return or exchange.
6.   Each order can only be exchanged up to 2 times. After that, it becomes final sale. No exceptions.

The refund or exchange will be processed upon the arrival of the item.

To initiate a return or exchange, please visit your customer account portal.

For orders placed before Jan 1, 2025, please email support@nexussportsmed.com for refund or exchange assistance.

There will be a $5 return shipping fee for order returns and exchanges.

Final sale items are not eligible for returns or exchanges.

Refunds will be processed upon the arrival of the returned item. Please allow up to 7 business days for the funds to be credited back to your original payment method.

No, we do not offer a trade in program to receive credits towards new products.

If you notice a mistake with your order, such as an incorrect shipping address or the wrong item, please contact customer support at support@nexussportsmed.com as soon as possible. We will make every effort to resolve the issue before your order is shipped.

However, if the order has already been shipped, we are unable to make any changes. In such cases, please refer to our Return or Exchange Policy for guidance on how to proceed.

Orders are processed and shipped from California or Florida, Monday-Friday only, excluding holidays. Once processed, you will receive an email confirmation regarding your shipping details. 

Processing Time: 1-3 business days.

Standard Shipping Transit Time: 1-7 business days. Times will vary depending on shipment origin and final destination.

Yes, to make an international order, you can simply place an order on our website.

NOTE: Customs, duties, and taxes may be charged upon delivery. Nexus Sports Medicine does not cover the cost of international customs, duties, or taxes. International shipments are eligible for return or exchanges, shipping costs, customs, duties, taxes and fees are at the buyers’ expense.

If you feel that your shipment is lost in transit, please email support@nexussportsmed.com with your tracking number or order number. A replacement shipment will be sent after 14 days of inactivity from its last scan.

Occasionally, carriers will prematurely mark a package as delivered and it will show up a few days later. If it has not shown up within three (3) days of delivery confirmation, please contact us, so we may sort it out with the carrier.

The DV2, Nemesis, and Dragonfly are shipped from our California shipping distributor. All patches, accessories, and pouches are shipped from our Florida office. You will receive separate shipping confirmation and tracking numbers.  

Our products come with a 1-year manufacturer warranty. 

Should a defect in the materials, craftsmanship, or failure in materials occur within the product warranty time frame, we will replace your product free of charge. 

Any warranty claims must be made by the original purchaser within the time frame of the warranty. Warranty claim requests must include the product name and a complete description of the defect. Where possible, images of the defect should be included. 

Once the claim is submitted, it will be determined if the product is deemed defective before approval of replacement. 

Any form of altering the product will void the warranty. 

To make a warranty claim, the original purchaser must contact support@nexussportsmed.com. Proof of purchase will be required

If your kit is in Cordura Nylon, see the care instructions below:

1. Use a sponge or damp cloth with clean, warm water to wipe the surface.
2. Your urethane coated fabrics may be hand washed as needed using warm water and a mild detergent.
3. Do not use bleach.
4. These fabrics should be air dried.
5. Do not iron or dry clean

If your kit is made of ECOPAK or X-Pac, see the care instructions below:

1. Do not machine wash or tumble, this will cause delamination. 
2. Air dry only.
3. Spot clean with a soft cloth or sponge and mild soap/water.
4. Do NOT use bleach, solvents or other harsh chemicals

Any service member (active, reserve, retired, separated), athletic training students, and anyone that is affiliated/alumni with a partner organization. Please email Maria at maria.morrison@nexussportsmed.com with your proof of eligibility to receive your discount code.

Yes, we will apply the discount within 24 hours of the order being placed. Please email support@nexussportsmed.com with the email code that you wish to be applied.

To become a program partner or affiliate partner, please email Maria Morrison and maria.morrison@nexussportsmed.com for more information. More information may be found under our “Partnerships” tap located at the top of the page.

We love partnering with athletic trainers, students, and creators who align with our mission. Opportunities include UGC creation, brand ambassador programs, product testing, and collaborative campaigns. You can apply through our website forms or reach out to Cass, cass.hydes@nexussportsmed.com, if your inquiry is content-related.

UGC (User Generated Content) allows creators to share high-quality content featuring Nexus products without the commitment of a long-term ambassador role. Approved UGC may be cross-posted on our social channels or used for marketing purposes.

Ambassador applications open once per year in March, with exact dates announced on our website and social media platforms. The Nexus Ambassador Program is highly competitive, with a very large number of applicants each year. As a result, only a small percentage of applicants are accepted.

Selection is based on overall fit with the Nexus brand, professionalism, content quality, creativity, engagement, and alignment with our mission — not follower count alone. To maintain meaningful relationships and provide real value to our ambassadors, the program is intentionally kept small. Due to application volume, only selected applicants are contacted, but we encourage those not accepted to continue engaging with Nexus and apply again in the future.

Unfortunately, we do not, but we are welcome to any feedback on things you would like to see us make.

No, we do not offer embroidery services. Any logo/name/organization customization can be done with the application of Velcro patches on our Velcro panels.