Refund policy

We accept orders for return or exchange within 30 days from the date of purchase. Proof of purchase is required.

Your items must meet the following criteria:

1.   Items must be in new and unused condition.
2.   Items must not be washed.
3.   Items must be odorless.
4.   Items must have all original tags attached and intact.
5.   Items marked as “Final Sale”, are not eligible for return or exchange.
6.   Each order can only be exchanged up to 2 times. After that, it becomes final sale. No exceptions.

The refund or exchange will be processed upon the arrival of the item.

To initiate a return or exchange, please visit your customer account portal.

There will be a $5 return shipping fee for domestic order returns. Return shipping label fees are waived for exchanges or store credit returns.

Final sale items are not eligible for returns or exchanges.

Refunds will be processed upon the arrival of the returned item. Please allow up to 7 business days for the funds to be credited back to your original payment method.

Exchanges will be processed upon the arrival of the returned item. You will receive shipment confirmation for the exchanged item via Nexus Support Team or our automated shipping platform.

No, we do not offer a trade in program to receive credits towards new products.